Privacy Policy

Last updated: November 11, 2023

Welcome to LuxuryStays.NYC, a community marketplace website that connects hosts and guests from around the world. We take your privacy seriously and are committed to protecting your personal information. This privacy policy outlines our practices concerning the collection, use, and sharing of your information through our website, mobile applications, and services (collectively, the "Services").

Information We Collect

When you use the Services, we collect the following types of information:

Information You Provide to Us

  • Account Information: When you sign up for an account with LuxuryStays.NYC, we require certain information such as your name, email address, and date of birth.
  • Profile Information: To use certain features within the Services, we may also ask you to complete a profile, which may include your address, phone number, and gender.
  • Identification Verification: To help create and maintain a trusted environment, we may collect identity verification information (such as images of your government-issued ID, passport, national ID card, or driving license) or other authentication information.
  • Payment Information: To use certain features of the Services (such as booking or listing a space), we may require you to provide certain financial information (like your bank account or credit card information) to facilitate the processing of payments.
  • Communications with LuxuryStays.NYC: When you communicate with LuxuryStays.NYC, we collect information about your communication and any information you choose to provide.

Information We Automatically Collect from Your Use of the Services

  • Usage Information: We collect information about your interactions with the Services, such as the pages or content you view, your searches for listings, bookings you have made, and other actions on the Services.
  • Location Information: When you use certain features of the Services, we may collect different types of information about your general location (e.g., IP address, zip code) or more specific location information (e.g., precise location from your mobile GPS).
  • Log Data and Device Information: We automatically collect log data and device information when you access and use the Services, even if you have not created an account with LuxuryStays.NYC or logged in. That information includes, among other things: details about how you’ve used the Services (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, cookie data, and the pages you've viewed or engaged with before or after using the Services.
  • Cookies and Similar Technologies: We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers.

Information We Collect from Third Parties

  • Third-Party Services: If you link, connect, or login to your account with LuxuryStays.NYC through a third-party service (e.g., Google, Facebook), the third-party service may send us information such as your registration and profile information from that service.
  • Background Information: For hosts in the United States, to the extent permitted by applicable laws, LuxuryStays.NYC may obtain reports from public records of criminal convictions or sex offender registrations. For hosts outside the United States, to the extent permitted by applicable laws and with your consent where required, LuxuryStays.NYC may obtain the local version of police, background, or registered sex offender checks.
  • Referrals: If you are invited to LuxuryStays.NYC, the person who invited you may submit personal information about you such as your email address or other contact information.

How We Use Information We Collect

  • Provide, Improve, and Develop the Services: To enable you to access and use the Services, to operate, protect, improve, and optimize the Services, and to personalize and customize your experience.
  • Safety and Compliance with Law: To verify your identity for safety and compliance purposes, which may include, without limitation, verifying your background and eligibility to host or travel.
  • Communication: To send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about LuxuryStays.NYC or partner campaigns and services) and social media advertising through social media platforms (such as Facebook or Google).
  • Support: To provide customer service, to resolve any issues with the Services, or to create and manage your account.

Sharing & Disclosure

LuxuryStays.NYC may share your information:

With Your Consent: Where you have provided consent, we share your information, including personal information, as described at the time of consent.

Service Providers: We use a variety of third-party service providers to help us provide services related to the LuxuryStays.NYC platform. This includes third-party identification services that perform identity verification checks on our behalf. These service providers may be located inside or outside of the European Economic Area (“EEA”).

Identification Verification: We may share your government-issued ID, passport, national ID card, or driving license, and selfie for the purposes of identity verification with trusted third-party identification services. These services may use biometric data or facial recognition technologies to confirm your identity. This is to enhance trust and safety within our platform and to comply with legal obligations.

Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights: LuxuryStays.NYC may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary to: comply with our legal obligations, respond to a valid legal request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, protect the rights, property or personal safety of LuxuryStays.NYC, its employees, its members, or members of the public.

Your Rights

You may exercise any of the rights described in this section by sending an email to [Privacy Email Address]. Please note that we may ask you to verify your identity before taking further action on your request.

Managing Your Information: You may access and update some of your information through your account settings. You are responsible for keeping your personal information up-to-date.

Rectification of Inaccurate or Incomplete Information: You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your LuxuryStays.NYC account).

Data Access and Portability: In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us.

Data Retention and Erasure: We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Services to you, you can request that we erase your personal information and close your LuxuryStays.NYC account.

Withdrawing Consent and Restriction of Processing: Where you have provided your consent to the processing of your personal information by LuxuryStays.NYC you may withdraw your consent at any time by changing your account settings or by sending a communication to LuxuryStays.NYC specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

International Transfers

LuxuryStays.NYC is a global service. By accessing or using our Services or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, where you may not have the same rights as you do under local law.

Security

We are committed to the protection of your personal information and implement stringent measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The transmission of sensitive information, including identity verification data, to third-party services is protected through the use of encryption and secure channel protocols. Despite these measures, the security of information transmitted over the internet or stored in databases can never be guaranteed to be 100% secure. We urge you to take steps in protecting your personal information, especially when using the Services.

Changes to This Privacy Policy

LuxuryStays.NYC reserves the right to modify this privacy policy at any time in accordance with this provision. If we make changes to this privacy policy, we will post the revised privacy policy on the LuxuryStays.NYC website and update the “Last Updated” date at the top of this privacy policy.

Contact Us

If you have any questions or complaints about this privacy policy or LuxuryStays.NYC's information handling practices, you may email us at privacy@luxurystays.nyc or contact us at 212-933-9884.